Holiday planning made easy
Good to know - helpful information for your stay with us
Here is some important booking information to ensure the smooth running of your holiday!
- Departures
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Guests are requested to vacate their rooms or apartments by 10:00 on the day of departure. In the case of premature departures the room rate minus the cost of breakfast will be charged; in the case of apartments the full rate is payable.
- General terms and conditions
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With certain exceptions quoted hereafter, this booking contract is based on the official Hotel Contract Terms and Conditions issued by the Association of Austrian Hotels (ÖHVB).
Restricted use of our facilities, especially when resulting from the hotel being subjected to official regulations (e.g. the mandatory wearing of masks, limited table occupancy, limited capacity or access restrictions in the wellness complex, etc.), does not constitute a reduction in the agreed facilities, and therefore does not constitute a right to claim any reduction in accommodation charges.
We regret that restricted facilities on the part of third parties (e.g. lift companies) are not our responsibility and therefore do not constitute an exemption to our cancellation conditions. Should facilities be unavailable due to closure of the hotel, no cancellation charges are payable. There are also no grounds for free cancellation in the case of any prevailing travel restrictions, provided the hotel is able to fulfil its own commitments.
- Arrivals
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Your room or apartment will be available from 15:00 on the day of arrival. Guests wishing to make the most of their first day can enjoy our breakfast buffet at a price of € 20.00 per adult. We regret that we are unable to guarantee a particular room number or floor.
- Dogs
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Dogs are welcome in all rooms and apartments. We charge a daily rate of € 20.00 per dog (excluding food). Other pets are allowed by request. Maximum of one pet per room.
- Inclusive facilities for guests of the Schrannenhof, Chalet Zündel and Chalet Hermann
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- One free parking space per apartment in the underground garage is included
- All apartments offer the following kitchen equipment: electric cooker, dishwasher, refrigerator, coffee machine, electric kettle, crockery; some apartments also have an oven, microwave and fridge/freezer.
- Satellite TV, free WiFi and telephone in the apartment
- Bed linen and bath towels provided
- All apartments have a balcony or terrace
- Heated ski and boot room
- For stays of 3 nights or more in summer: Bregenzerwald & Grosses Walsertal guest card
- For stays of 1 night or more in winter: Au-Schoppernau winter card
- Prices for extra facilities (not otherwise included) at the Schrannenhof, Chalet Zündel and Chalet Hermann
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- Breakfast buffet € 20.00
- Breakfast buffet for children up to 10 years of age € 10.00
- Bread roll delivery – costs according to what is ordered
- Extra bed € 33.00 - € 40.00 per night
- Dogs (excluding food) per dog/night € 20.00
- The daily rates do not include meals
- For stays of less than 4 nights, end-of-stay cleaning is not included (see short stay supplements)
- Child reductions
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A charge of € 14.00 per night is payable for children aged 0-2 years occupying a cot.
- Short stay supplements
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For apartment stays of less than 4 nights, an end-of-stay cleaning charge of € 50.00 - € 80.00 is payable, depending on the size of the apartment. For bed and breakfast guests a short stay supplement is also payable, depending on the season.
- Cancellation insurance
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We strongly recommend that guests take out a holiday cancellation insurance policy: www.europaeische.at
- Booking confirmation
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In order to confirm your booking please transfer a deposit, amounting to 30% of the total cost of the holiday, to the relevant bank account as set out below:
Bank details for Hotel Elisabeth:
IBAN: AT66 2060 3000 0202 6920 BIC: SPEGAT21XXX
Bank details for Schrannenhof:
IBAN: AT88 2060 3000 0202 6912 BIC: SPEGAT21XXX
A confirmation will be sent as soon as your deposit has been received.
Bank details Ferienhaus Zündel, Hermann and Alpenflora:
IBAN: AT30 2060 3000 0209 2849 BIC: SPEGAT21XXX
- Late arrivals
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If you are planning to arrive later than 18.00, please phone to let us know. The full room or apartment price will be charged in the case of delayed arrivals.
- Cancellation charges
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30 days prior to the planned arrival date 30% of the booked holiday price is payable
14 days prior to the planned arrival date 70% of the booked holiday price is payable
7 days prior to the planned arrival date 90% of the booked holiday price is payable
In the case of no-shows 100% of the booked holiday price is payable.
- Methods of payment
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We are happy to accept payments by cash or EC debit card. We also accept VISA and MasterCard. If you wish, you can naturally transfer the full amount in advance.
- Additional persons in apartments
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For each additional person a supplement of € 33.00 per night is payable
We take no responsibility for any typing errors or mistakes that may occur.